《黑色沙漠》：开发商对要求退款事件发表立场

2016-08-11 3591
因为黑沙漠在线出版商Kakao游戏的一系列失误，一部分玩家群体一直倡导要求信用卡公司“退款”或是贝宝补偿。这件事在社区上引起了轩然大波。
Kakao游戏显然已经采取了措施，在扣费上，Kakao游戏最近通知发出了一封公开信，内容如下：
我们认为，任何情况下，涉及的钱事情需要尽可能多的信息解释清楚，想让你知道到一个什么事扣费，和会产生什么样的后果。首先，扣费是什么呢？扣款是从您的银行或支付服务提供商要求退款，绕过出售/提供产品的公司。记住，销售公司将有机会探讨和争议的扣费。拒付分本质上分为的两类：合法的和非法的。当你的扣款支付因为你没有收到货物或你购买服务，或是有人偷了你的信用卡这是合法的拒付。非法扣费：购买之后使用服务了好几个月，因为你不喜欢它了，要求钱退回来。在任何情况下，这是可以理解为什么会有人想拿回自己的钱的原因，然而，若要慎重考虑，退款不仅会使你失去进入游戏资格，但它也可以防止你购买其他宝贝。更重要的是，我们将探讨每个单独扣费。如果拒付证明是非法的，这可能只会让你退款更加没有希望。最后，请求退款前你应该的谨慎调查后知道所有可能的后果。在完成退款会导致退出游戏，取消扣费会对您的帐户没有持久的影响。我们给予你充分来考虑你的决定，充分评估这些变化将会带来对你在游戏在线享受的一些影响，在此之前我们将不采取行动，直到8月22日，才会在将您的扣款帐户将关闭。游戏项目、游戏工作室辅助工具、游戏防封技巧，专业玩家网游戏工作室联盟，是网游工作室必选网站。
原文如下：
After what some have felt are a series of missteps by Black Desert Online publisher Kakao Games, a segment of the player population has been initiating "chargeback" requests to credit card companies or PayPal. Chargebacks effectively give the player a refund of money spent on a product, in this case, Black Desert Online. (See this forum thread for a lively discussion of the topic)
Kakao Games has apparently taken notice of a recent spike in chargeback activity and has sent out a letter to players who have initiated requests with PayPal defining their stance on the issue:
    We feel that any situation involving money requires as much information as possible, and would like to make sure you are aware of what a chargeback is, and what consequences come with it.
    First of all, what is a chargeback? A chargeback is requesting a refund from your bank or payment provider, bypassing the company that sold/provided the product. Bear in mind, the selling company will have a chance to investigate and dispute the chargeback. Chargebacks are broken into two fundamentally different categories: Legitimate and Illegitimate.
    Legitimate chargebacks are when you contest a payment because you have not received the goods or services you purchased, or because someone stole your credit card.
    An illegitimate chargeback would be requesting your money back, after using a service for several months and deciding you don’t like it anymore. In either case, it is understandable why someone would wish to get their money back, however, chargebacks should always be done with caution. A chargeback will not only cause you to lose access to the game, but it can also prevent you from purchasing it in the future. More importantly, we will investigate each chargeback, individually. If the chargeback is proven to be illegitimate, this could go farther than just the denial of your refund.
    To conclude, requesting chargebacks should be done after cautious investigation from your part to know all of the possible consequences. Where a finalized chargeback would lead to the withdrawing of your game access, a cancelled chargeback will have no lasting effect on your account. To allow you time to consider your decision, and fully assess the impact these changes will have on your enjoyment of Black Desert Online, we will not take action on your account until the 22nd August, after which time, any account with outstanding chargebacks will be closed.
 
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